NewsCactus Blog

You’ve surely heard the expression word of mouth. But have you heard the expression word of mouse?

I first heard it from Park City Mountain Resort’s director of marketing and communications, Krista Parry (@krista_parry).

The concept is simple: word spreads these days like lightning through the Internet. Social networks carry messages to the edges of the Web, away from the central hub (i.e., a corporate Web site) to the outskirts, so-to-speak.

For a public relations practitioner, that’s the pot of gold at the end of the rainbow. The more you can get engagement from others and have them share your message, the more effective you’ll be.

Word of mouse is where it’s at!

So how does an online media room help with search placement?

If you’re creating press releases and distributing them directly to the media and/or through the news wires, and not publishing them yourself in an online newsroom, you’re missing one of the most effective public relations tools in our digital age.

You already have the content, why not display it in your own newsroom?

An online press room that includes social media sharing tools makes it easy for others to share your message on their sites, like blogs, Facebook pages, favorite YouTube channels, Digg, Delicious, etc.

Having our information on several Web sites gives you more tickets to the online search lottery. Just like buying more than one lottery tickets gives you a better chance of winning big, publishing your keyword rich content on dozens of sites gives you even more opportunities to control the first page of search results.

If you’re controlling most of the organic content in online search, you’re winning the online public relations battle.

How does an online newsroom save you money?

Consider this scenario:

In 2006 I had a PR client with about 10 company subsidiaries. We were distributing two to three press releases through various news wires each week. We were benefiting from placement of the announcements on a couple dozen news aggregate sites. But we weren’t publishing the releases online for each company and we were spending a few hundred dollars each week.

Their IT department was robust, but overworked. They had no capacity to accept the almost daily press releases and then code a Web page with the information on the various company Web sites. It was what I was pushing for, but it just wasn’t a possibility with their existing resources.

So I began searching for an online press room solution that we could subscribe to, which would allow me, their public relations counselor, to upload press releases and manage the online newsroom section of their sites.

What I found was only a handful of services all charging more than $1,000 a month for their service. Multiply that by 10 and it became an unrealistic proposition.

So I went to work to create a new solution. Through a close relationship with a Web development company, I created NewsCactus, a hosted, social media equipped online newsroom solution for public relations and marketing professionals.

We initially charged $200 a month for the service. It’s now only $99 a month.

At less than one hundred dollars a month, the NewsCactus online newsroom solution is affordable for just about everyone. And it does just what I described above . . .

It puts the power of publishing press release content directly in the hands of the public relations or corporate communications professional.

Of course, companies and organizations can create their own online newsroom page. Then there are design and maintenance costs. As well as time and money spent researching online press room best practices.

For many companies, in these tough economic times, doing more with less is the mantra. NewsCactus helps companies do just that. For a $99 a month subscription NewsCactus clients have access to a powerful, social media and multimedia equipped online newsroom solution.

Feel free to browse the NewsCactus client examples to see the online newsroom solution in action.

We recently conducted a poll of professionals on LinkedIn regarding the practice of posting press releases in some sort of online newsroom.

We were curious to see, in real life and from real business people, how many of them use the Web to display corporate press releases.

Of course we’re biased and believe the practice of publishing press releases online should never be overlooked — it’s just so helpful for search engine marketing.

The results weren’t too surprising, although the spread was.

Our question was: Do you or your company post press releases in an online newsroom?

Participants could answer:

• Yes – 100% of the time
• 75%
• 50%
• 25%
• No

Of the total responses, 56% always, or 75% of the time, posted press releases online (the breakdown was 35% always, and 21% 75% of the time). 42% never did. There was a pretty equal split between those who use the Web to publish their own news and those who don’t.

Not surprisingly, the majority of those who publish press releases online come from enterprise or large companies. Mostly people from small companies don’t publish their press releases online.

However, respondents ranged from industries such as accounting, engineering, human resources, marketing and public relations. Those involved in public relations and marketing made up the percentage of respondents who always or usually published press releases online.

Our takeaway here is those involved in business communication are utilizing the Web to publish press releases as part of their job responsibilities.

Another interesting statistic is that the younger the respondent was, the more likely he or she was to publish press releases online. That finding mirrors Internet usage.

Online press release publishers included business owners and those in management positions. As expected, C-level executives and vice presidents were not the practitioners who published press releases online.

Finally, women respondents were more likely to publish press releases online than men. This finding is in keeping with the distribution of men and women in the public relations and marketing functions.

There’s a trend in the public relations industry to provide more than the typical written press release. Many organizations are utilizing news wire distribution services that include multimedia distribution of logos, photos, audio or video files.

The reason for this trend is people are now accustomed to multimedia online. It’s not just about the written word.

Additionally, savvy public relations practitioners realize that journalists are no longer the only audience for press releases. Through the power of the Internet, those releases can be viewed by bloggers, shareholders, customers, etc.

For this reason, an online newsroom is vital.

Adding multimedia items to your press release in your newsroom helps tell more of the story. We’ve all heard that a picture is worth a thousand words. Enough said.

From carefully crafted news release headlines, to behind-the-scenes keywords and descriptions, to social media bookmarking, the functionality of a NewsCactus online newsroom covers all the bases.

In our experience, corporate executives and their business communication cohorts are familiar with the concept of posting press releases on their website. Typically the releases are archived and sorted by date with the most recent on top.

What they don’t realize is in Web 2.0 expectations are higher. People are looking for a multimedia experience: photos, audio and video, and a way to share the news (known as social media tags).

We have found the NewsCactus online newsroom solution to be particularly effective at securing top search placement for our clients’ news and announcements. Search for words in titles of NewsCactus newsrooms and you’ll find the stories in the first page of Google search results in nearly every instance.

In addition to being a valuable search engine optimization and placement tool, an online newsroom is really necessary to effectively communicate with journalists in an all day, every day news cycle.

Consider how valuable an online newsroom with a corporate backgrounder, high-resolution images and corporate logos would be if you were to encounter a crisis situation, not to mention the availability of current information from you regarding the crisis. Media could basically help themselves as they did research and wrote articles about the situation. This would free up valuable time and energy for your key executives and corporate communications team members.

A newsroom allows companies to tell more of their story without relying on media gatekeepers of days past. It’s what we at NewsCactus call self-publishing. Instead of the dry text-only press release, you can provide digital photographs, audio or video files, as well as links to other pages with additional supporting information. And best of all, the information is archived, completely searchable and available for anyone in the world, any time. All at a monthly cost that’s less than most one-time multimedia news release distribution services.

There are many reasons why you should have a corporate newsroom that’s more than a chronological listing of press releases. In our minds, the two most important reasons are to obtain increased search engine placement and to tell your own story.

With the convergence of technology and advent of Web 2.0, the public relations practitioner’s standard old press release has had a makeover.

If your company is still sending text-only news releases by mail, fax or email as the primary way of sharing news, you’re missing a terrific opportunity.

Using the Internet, press releases can have so much more depth. In fact, you could probably only use the Internet and reach more people — consumers and journalists — than you ever could the old fashioned way.

Various surveys show that approximately 90 percent of journalists use the Internet to gather information for a story, find story ideas and read the news. Some 70 percent of Americans now primarily read their news online.

If your online newsroom is a simple, chronological archive of press releases, NewsCactus can help optimize your news for greater search engine placement.

Here are some key ways by which the NewsCactus online newsroom allows public relations practitioners to do much more with their press releases:

Search Optimization

We’ve said it before, and we’ll say it again — because NewsCactus news releases include keywords and descriptions in addition to the text of the release, and because of the way the individual pages are named, NewsCactus releases secure top search placement for your company, its products or services.

Multimedia

Include audio or video to help tell more of your story.

Important Links

Link keywords to other online resources such as research, white papers and articles in the media.

Social Media Tags

Users can share your news with others using a variety of Web 2.0 social media.

Distribution

Let users manage the way they receive your news, either by subscribing to your RSS feed (don’t worry, journalists are way ahead of the pack when it comes to using RSS) or electing to receive daily emails containing your news. And you can view RSS statistics and email subscribers.

Search

Every single online newsroom item is searchable using Google Custom Search, making it easy to find just what you’re looking for.

Schedule for Release

You can elect to publish your news release right away, save it as a draft or schedule the distribution for a future day and time.

By using an online newsroom you gain increased visibility on the Web. In fact, most NewsCactus customers now have two first page search links: one for their company, and a second for their NewsCactus powered online newsroom.

We’ve all seen the pesky headlines asking whether or not the U.S. is in a recession. We know that now’s not the best time to travel overseas if you’re a budget-conscious consumer. So what do businesses need to do to gain a competitive advantage in tough times?

In a soft economy, some executives cut back on marketing, advertising and public relations. However, other executives realize the potential for carving out a niche during an economic downturn, and then reap the benefits of new positioning when the market picks up again.

From a corporate communications perspective, just about the worst thing a company could do is cut-off communication with key constituencies in order to save a few bucks. The challenge, then, becomes smart, cost-effective marketing.

Frequently, when businesses are cutting back on advertising budgets, there are bargains to be found. If you have considered a campaign previously and felt you couldn’t afford it, now may be a good time to revisit your ideas and work out deals with media representatives. With fewer advertisers in the game, you’re more likely to get a break.

From a public relations perspective, it’s a great time to get your message out. If others are cutting back or limiting the amount of information distributed, then ramp-up your communications and you’ll gain greater market share.

Online marketing, search placement and positioning have long been a very cost-effective way of corporate branding. Especially now, when some advertisers have pulled the plug, your company should be participating.

Look for additional ways of securing top search placement, increasing website traffic and securing new business online. The NewsCactus online newsroom is an excellent tool to accomplish just that.

The first place most people now go for information is the Internet. Have you ever conducted the “sucks” search? Go to Google and type in the name of your company, CEO, or product, and then the word “sucks” and see what comes up. You’ll be amazed at what people are saying.

Online research and monitoring is vital to controlling your own key messages.

Companies and organizations that fail to utilize the internet to promote products, services and team members are missing a valuable piece of the marketing communications puzzle.

Online communication tools include Web sites, newsrooms, blogs, and a host of social media sites. Many companies utilize newswire distribution services. Some post press releases on a Web site. Others omit utilization of a powerful distribution tool known as Really Simple Syndication, or RSS.

An online newsroom or blog that provides an RSS feed allows you to self-publish. In essence, you bypass media gatekeepers of times past and enter the arena on your own accord.

As with all communications mediums, there are pitfalls.

You Should Post Frequently

An inactive newsroom or blog has the appearance of ‘no one’s home.’ It’s a great tool. Once you’ve got it, you should publish something at least weekly.

Hone the Skill of Writing for the Web

Remember that people are busy. Who do you know who will sit down to read an 800 word essay on a Web site? Keep it brief; break it up with headings, sub-headings and bullet points.

Know Your Key Audiences and Keywords

As with any effective communications campaign, you should have key messages developed for target publics. Consider the words people would enter into their online search engine to locate your news. Would they search for widgets in Wisconsin, or white widgets? When you write, incorporate keywords in meaningful ways, especially in news release headlines.

Recognize That Some Will Resist

Many believe e-mail to be today’s main communications staple. Have you considered how many spam e-mails you receive each day, how many e-mail filters there are on the market, or how many people fail to effectively manage their e-mail inbox?

Using RSS turns the tables by giving the recipient the ability to select communications channels. We live in an age of consumer-driven communications channels that requires professional communicators adapt and adjust tactics.

Now instead of communicating to hundreds or thousands of e-mail subscribers, you can communicate to hundreds of thousands of Web surfers plus those who subscribe to your RSS feed.

Internet market share is there for the taking. It’s available first to progressive self-publishers. Don’t be afraid, embrace technology and start publishing online today.

Journalists today rely on the Internet to provide research for stories. According to numerous studies, they almost always consult a company’s Web site as an initial, primary source of information.

Although many companies provide basic information or a section for news releases, the best Web sites and those appreciated most by the press, provide access to easy-to-find, in-depth and up-to-date information.

However, making information available on your site is only the first step to developing an effective online media relationship. Just as important is ensuring the information is timely and easily accessible. The best way to do this is to create and maintain a dedicated online newsroom that’s easy to find from your home page.

A newsroom provides journalists with a single location in which to find information. Experience teaches that a newsroom in itself isn’t a magical key to press coverage. Understanding what journalists need and expect to find is paramount when designing an online newsroom.

When journalists visit newsrooms, certain information is considered must-have, including:

Contact Information

This is often considered by many journalists to be the single most vital piece of information on your Web site. Journalists have expressed extreme frustration when direct contact information wasn’t readily available on company Web sites.

Although listing contact information for a public relations representative may lead to unwanted or unimportant calls, it is much more important to provide that information to journalists. Neglecting to add contact information to your Web site creates an obstacle for journalists, which is the exact opposite of what you want. It may also discourage reporters from visiting your site again in the future.

When providing this information, generic e-mail addresses, such as PR@yourcompany.com, instills little in your company. Reporters are weary of such methods since no name is provided for follow-up and they don’t know when they will receive a response. Direct e-mail addresses and phone numbers have proven to be much more effective.

Remember that the online newsroom exists primarily to make it easier for journalists to write about your company or organization.

News Releases

Using the NewsCactus online newsroom, clients have complete control over their news releases. Distribution can be immediate or scheduled for the future and is handled through RSS feed, which has several advantages over e-mail.

Although a newsroom should go beyond merely archiving past press releases, this is still an important step. Many journalists will review old press releases for more information when they research story leads, so it’s important to make them available, and searchable, online.

Research/Study Data

Although it may not seem important to list this information on your Web site, it is an excellent opportunity to provide more information about your company. Including research data, preferably both in-house and third-party findings, not only makes the company seem more transparent and unbiased, but may also help establish your company and its executives as authorities in the industry.

Corporate Background

Even for large and recognizable companies, a corporate background is a great tool to add to your newsroom. Journalists will often use this and corporate financial sheets to fact check stories. Background information you include in your newsroom can be anything that relates to your company, such as an industry background or news stories about events that affect the industry as a whole. Hard information and statistics can go a long way in telling your company’s story.

Executive Team Information

These should include photos and biographies for the entire executive team. Although not as important as contact information, executive biographies and photos are appreciated by journalists who may use the information and photos to add a more human angle to their story.

Photos and Multimedia

This is a basic item every company should be sure to include in its online newsroom. Although several publications have their own photographers, smaller content producers, such as bloggers, often have to rely on company provided photos to illustrate their stories.

Adding product photos, executive photos, downloadable logos, pictures from special events and other images can increase the amount of coverage or visibility your company receives. Be sure to include both low- and high-resolution images and to specify file size so the user knows what to expect.

This is also an excellent opportunity to include sound clips, video, animation or any other pieces of media you have on file.

Links and Related Sources

No matter how much information you provide in your newsroom, you could always provide more. After all, we live in an information age.

When reporters work on stories that require multiple sources, it can be advantageous to help them with their research by pointing them towards other sources of information. Always remember that the easier you make it for the press to write stories about you, the more likely it is that they will.

Archived Coverage

Archive every past news story about your company in your newsroom, including unfavorable news stories. Why, you may ask? This gives you a chance to address any negative issues previously reported. Providing such editorials or linking related stories can lead the reporter to write from a more favorable angle or write an entirely new story if the bad news has already been covered.

Provide a search function to make it easier for journalists to find stories based on subject, headline, news source, date written and any other qualifiers.

Special Events

This is an excellent way to show how that your company is involved with the community. Special events provide great opportunities for news coverage, especially when your company works with local media, other businesses or nonprofit groups. Dedicate a section of your newsroom to special events, future and past.

Upcoming events should include information about the event, times and dates, contact information and a list of partners. Past events should also include follow-up summaries and photos of the events.

White Papers

If your company produces white papers, you should include them in the newsroom. Authoring white papers will lend credibility to your company and again, can position you as experts. White papers can help both new and experienced reporters by providing them more in-depth information on various topics.

Awards and Recognition

Your online newsroom should have a section dedicated to any awards or recognition your company or any of its employees receive. The most obvious benefit of demonstrating recognition by peers, industry or third-party observers is that it adds credibility.

Press Kits

Press kits are still excellent tools for providing more information to journalists writing stories about your company and should always be included in your online newsroom.

Distributing your press kit online can be done easily and economically. Electronic media kits aren’t nearly as resource exhaustive as their physical counterparts.

Information in press kits should be more detailed and work to support news releases. Make sure to include executive biographies, fact sheets, photos, multimedia, downloadable logos or illustrations.

The NewsCactus service allows subscribers to upload as many PDF press kits as desired.

One of the many advantages of an online newsroom is that it frees public relations representatives from fielding unnecessary calls by reporters asking questions that could easily be answered in a Frequently Asked Questions page or elsewhere in your newsroom.

Help the media help themselves by providing a wealth of online information and making it easy to navigate. The more information you provide and the easier it is to find, the more exposure and visibility your company is likely to enjoy.

When creating an online newsroom, the bottom line is to create a reliable source of up-to-date, accurate information for the press. Simply put, it will improve your media relations.